Melissa’s MacBook Air Kept Shutting Down
Melissa, a Simply Computers customer in Branford, had a MacBook Air that was running slowly and shutting down unexpectedly. Several possible causes made it important to investigate before recommending a costly repair.
Carol’s Lenovo Laptop Wouldn’t Charge or Turn On
Carol, a Simply Computers customer in Guilford, had a Lenovo laptop that suddenly stopped charging and wouldn’t turn on. The charging connection looked suspicious at first, but electrical testing revealed a different possibility.
Robert’s Brand-New Printer Wasn’t Cooperating
Robert, a longtime Simply Computers customer in Branford, had purchased a brand-new HP printer. Getting it installed was frustrating enough, but even after installation, the scanner refused to work.
Luis’s Gaming Computer Kept Shutting Off Without Warning
Luis had a powerful gaming computer that suddenly began shutting off without warning. The strange part was when it happened. That turned out to be the most important clue.
Janice’s Computer Tried to Convince Her It Had a Virus
Janice’s HP laptop displayed alarming virus warnings and a badly distorted screen. The cause was unwanted browser software—not a failed computer.
Tessa’s Computer Warned Her She Had a Virus; But the Warnings Were Fake
Tessa’s laptop filled with frightening virus warnings after unwanted browser software and notification permissions quietly took over parts of her web browsing.
Marcia’s Moving Mouse Revealed Remote Access
An unexplained moving mouse led to the discovery of months of unauthorized remote access and an outside device-management system.
Donna’s Slow Laptop Didn’t Need Replacing. It Needed a New Drive
Donna’s painfully slow laptop kept its programs, settings and files after its aging mechanical drive was cloned to a much faster SSD.
Margaret’s MacBook Search Problem Was a Browser Hijacker
A strange Chrome search problem revealed unwanted configuration profiles and a Fire Seerch browser hijacker that had persisted since 2021.
Patricia’s Refund Scam Nearly Cost Her $30,000
A refund scam turned Patricia’s disputed $29.99 late fee into a supposed $29,999 mistake and demanded a wire transfer, but she and her husband called police instead.